01.Overview
Every TapFast NFC card is tested before shipping. If your card arrives defective or is damaged in transit, we'll make it right.
02.Defective on Arrival
Report defects within 7 days of delivery with a short video or photo of the issue. We ship a free replacement at no cost to you.
03.Damaged in Transit
If your parcel arrives visibly damaged, keep the packaging and contact us within 48 hours. We replace damaged cards free of charge.
04.Warranty
TapFast cards carry a 1-year limited warranty against manufacturing defects under normal use. The warranty does not cover physical damage from bending, cutting, moisture or misuse.
05.Refunds
Because each card is personalized to your unique activation code, we do not offer change-of-mind refunds once the code has been activated. Unactivated cards may be refunded within 7 days of delivery, subject to shipping fees.
06.How to Request
Email us via the Contact page with your order number, activation code and a description of the issue. Requests are typically resolved within 3-5 business days.
07.Exclusions
Custom-printed corporate orders and bulk enterprise cards may follow separate refund terms specified in your purchase agreement.